Find answers to common questions about staying at Plantation Urban Resort & Spa, including rooms, dining, airport transfers, facilities, and booking information.
Everything you need to know about booking, room rates, payments, and cancellation policies.
You can book directly with Plantation Urban Resort & Spa through our website or by contacting our team. When booking directly with us, we guarantee our best available rates. If you find a lower rate elsewhere for the same dates and conditions, please let us know and we will see if we can match it.
Room rates vary depending on your travel dates, length of stay, and preferred room category.
To receive the most accurate price, please let us know your check-in and check-out dates, or check our latest availability and rates on the Rooms & Suites page.
Our team can also help you choose the room that best suits your stay.
Yes, booking directly with Plantation Urban Resort & Spa is recommended. Direct bookings give you access to our best available rates and make it easier for our team to assist you with special requests, room preferences, arrival details, or changes to your stay.
Yes, you can request to modify your reservation after booking. Please contact our team directly with your booking details, preferred new dates, or any changes you would like to make. Changes are subject to availability, rate differences, and the conditions of your original booking. Our team will be happy to assist you and confirm what options are available.
Yes, reservations must be guaranteed with a valid credit card at the time of booking. The credit card is used to secure your reservation and may be required in case of late cancellation or no-show, according to the booking policy. Payment is normally processed upon check-in, unless stated otherwise in your booking conditions.
Yes, Plantation Urban Resort & Spa offers special packages and promotions at selected times of the year. These may include seasonal stays, dining experiences, wellness offers, or exclusive direct booking benefits. Availability can change depending on the dates and offer period, so we recommend checking our latest packages or contacting our team for current promotions.
Yes, you can book multiple rooms together, subject to availability. This is useful for families, friends, business travelers, or small groups staying at Plantation Urban Resort & Spa. You can check available room categories and dates online, or contact our team directly if you need help choosing the best room combination for your group.
Yes, we can help arrange a stay for honeymooners or couples celebrating a special occasion. Depending on your needs, our team can suggest suitable room categories, dining options, spa experiences, or special arrangements to make your stay more memorable. Please contact us before booking so we can understand your preferences and recommend the best available options.
We do not have connecting rooms at Plantation Urban Resort & Spa. However, for families or larger groups who would like more space, we recommend our Penthouse Suite. It offers a comfortable option for guests travelling together, and our team will be happy to advise on the most suitable room arrangement for your stay.
All our rooms include a daybed that can be converted into an additional bed when needed. The number of guests allowed depends on the room category and maximum occupancy shown on our website. Please check the room details before booking or contact us directly, and our team will recommend the best option for your group.
For families, we recommend the Deluxe Family Room or the Penthouse Rooftop Suite. The Deluxe Family Room is designed for family stays and offers extra space and comfort. The Penthouse Rooftop Suite is ideal for larger families or guests who prefer more privacy, with separate spaces and generous room to relax together during their stay.
Yes, many rooms at Plantation Urban Resort & Spa include a balcony, patio, terrace, or outdoor space. Options may include Standard Room, Deluxe Patio, Deluxe Pool View, Deluxe Family Room, and selected suite categories. Room features vary by category, so we recommend checking the room details before booking if a balcony or outdoor space is important for your stay.
Yes, we offer rooms with views of our swimming pool and tropical garden surroundings. Room categories such as Deluxe Pool View and Deluxe Family Room are suitable options for guests who prefer a pool-facing stay. Availability may depend on your travel dates, so we recommend checking the room details or contacting our team before booking.
Yes, baby cots are available upon request. Children under 6 years old can stay free of charge when using existing bedding or a baby cot. Please let us know before your arrival if you need a baby cot, so our team can prepare it in your room and make your family stay more comfortable.
Yes, our rooms and suites are suitable for both short and longer stays in Phnom Penh. Many rooms offer comfortable seating, work areas, Wi-Fi, room service, and relaxing views of the garden or pool. For longer stays, we recommend choosing a room category with extra space, such as a studio, suite, or room with a daybed.
Yes, Plantation Urban Resort & Spa is suitable for families visiting Phnom Penh. We offer spacious room options, family-friendly accommodation, a relaxing pool area, dining options, and a central location close to key attractions. Families can choose room categories such as the Deluxe Family Room or Penthouse Rooftop Suite, depending on the number of guests and preferred comfort level.
Yes, Plantation Urban Resort & Spa is suitable for couples looking for a quiet and relaxing stay in central Phnom Penh. The resort offers peaceful garden surroundings, a swimming pool, spa treatments, dining experiences, and comfortable rooms for two guests. Its location also makes it convenient for couples who want to explore the Royal Palace, riverside, and nearby attractions.
Yes, Plantation Urban Resort & Spa is suitable for business travelers staying in Phnom Penh. The resort offers comfortable rooms, Wi-Fi, work-friendly spaces, meeting and event areas, dining options, and a central location for easy access around the city. Business guests can also relax after meetings with the pool, spa, and quiet garden setting.
Helpful information about arrival times, early check-in, late check-out, and luggage storage.
Standard check-in is 14:00 and check-out is 12:00. If your room is ready when you arrive, our team will be happy to welcome you earlier. Late check-out may be available depending on availability and may be subject to an additional charge. Please check your booking details or contact our team before arrival for confirmation.
If your room is available upon arrival, our team will be happy to accommodate you immediately.
If the room is not yet ready, we will gladly store your luggage securely and invite you to relax by our signature pool or enjoy our facilities until check-in time. Our team will do their best to prepare your room as soon as possible.
For arrivals in the early morning, we recommend booking an additional night to guarantee immediate access to your room upon arrival.
Late check-out is subject to availability and additional charges. A late check-out before 6:00 PM is charged at 50% of the room rate.
After 6:00 PM, a full additional night charge applies. After check-out, you are welcome to continue using our pool facilities, and we can securely store your luggage until your departure.
Yes, we can securely store your luggage before check-in or after check-out. If your room is not ready when you arrive, you are welcome to leave your bags with our team and enjoy the hotel facilities. After check-out, we can also store your luggage until your departure time, so you can continue exploring Phnom Penh comfortably.
Yes, our reception team is available 24 hours a day. Whether you arrive late, leave early, need assistance during the night, or have a question during your stay, our team will be available to help. This makes your arrival, check-out, airport transfer, and general stay more convenient and comfortable.
Under 6 years old: Free of charge when using existing bedding or a baby cot.
From 6 to 11 years old: 50% of the adult rate (US$10 per night), including extra bed and breakfast.
Over 12 years old: Full adult rate (US$20 per night), including extra bed and breakfast.
For more information, please read our Hotel Policies.
If you book direct, you can cancel free of charge up to 2 days before your arrival. If you cancel within 2 days of arrival or in the case of a no-show, the total price of the reservation will be charged to the credit card used to guarantee the booking, and the reservation will be released. Should you book via travel agents or other websites, please refer to your booking confirmation or their policies.
For more information, please read our Hotel Policies.
Reservations must be guaranteed with a valid credit card, including the expiry date, at the time of booking. The credit card serves as a guarantee only, and no payment will be processed at the time of booking. Payment will be processed upon check-in.
Smoking is strictly prohibited inside all guest rooms at Plantation Urban Resort & Spa. Guests who wish to smoke may do so only in designated outdoor areas. If smoking takes place inside a room and additional cleaning is required, a cleaning fee of US$100 will be applied. Our team can direct you to the nearest permitted smoking area.
Pets are not allowed at Plantation Urban Resort & Spa, except for service animals. If you are travelling with a service animal, please contact our team before your arrival so we can review the details and prepare accordingly. This helps us ensure a comfortable stay for you and a respectful environment for all guests.
Yes, we accept international credit cards. A valid credit card is required to guarantee your reservation at the time of booking, and payment can be processed upon check-in according to your booking conditions. If you have any questions about accepted payment methods, please contact our team before arrival.
Useful information about breakfast service, dining experiences, menus, and dietary requirements.
Plantation Urban Resort & Spa serves Khmer, Asian, and Continental cuisine, curated by our French executive chef. Guests can enjoy a variety of dishes throughout the day, from local flavours to familiar international options. Our dining experience is designed to be relaxed, fresh, and suitable for both hotel guests and visitors.
Breakfast is served as an extensive buffet at our poolside restaurant. Guests can enjoy their morning meal in a relaxed setting beside the pool, with a selection of breakfast items prepared daily. It is a comfortable way to begin the day before exploring Phnom Penh or relaxing at the resort.
Yes, breakfast is complimentary with all bookings at Plantation Urban Resort & Spa. The breakfast service is included as part of the guest experience, making it easy to start the day comfortably before sightseeing, meetings, or onward travel.
Guests can enjoy breakfast each morning during their stay, served in our poolside restaurant.
Breakfast starts at 6:30 AM. If you need to leave before breakfast service begins, we are happy to prepare a complimentary takeaway breakfast box upon request. Guests can choose their preferred breakfast items to be included in their breakfast box. Please inform our team in advance so we can arrange it for you and make sure it is ready before your early departure.
Yes, our menus are available in digital format for our guests’ convenience.
Pool Restaurant & Room Service: Pool Restaurant Menu
Wine List: Wine List
Spa Menu: Spa Menu
La Pergola Menu: La Pergola Menu
Yes, we can cater to most dietary requirements and allergies. Please let us know before your arrival, or as early as possible during your stay, so our team can prepare accordingly. Sharing this information in advance helps us offer suitable alternatives and ensure your dining experience is comfortable and safe.
Yes, vegetarian and vegan options are available. Our dining team can assist with many dietary preferences and requirements, including vegetarian, vegan, and allergy-friendly requests. Please let us know before your arrival or when making a restaurant reservation, so our team can advise you on suitable menu options and prepare accordingly.
Yes, room service is available for hotel guests. Guests can enjoy selected dishes and drinks from the comfort of their room, making it convenient for a quiet meal, late arrival, or relaxing evening. Please check the room service menu during your stay or contact our team for available options and service hours.
Yes, non-guests are welcome to dine at La Pergola and enjoy our other dining venues. La Pergola offers a refined, bistro-style fine dining experience in a peaceful garden setting, ideal for lunch, dinner, special occasions, or relaxed meals in central Phnom Penh.
For a more casual setting, guests can dine at our pool restaurant, which serves casual dinners and snacks such as burgers, pizza, sandwiches, fried rice, and noodles. This menu can also be ordered at Red Pool Bar, where guests are welcome to enjoy drinks in a relaxed poolside atmosphere.
Reservations are recommended, especially for dinner, special occasions, or private events, so our team can prepare your table.
Yes, we can help organise private dining experiences for special occasions, celebrations, business meals, or intimate gatherings. The setup and menu options depend on your group size, preferred date, and type of event. Please contact our team in advance so we can understand your needs and suggest the most suitable dining arrangement.
Yes, breakfast is complimentary with all bookings. Guests can enjoy an extensive breakfast buffet served at our poolside restaurant. It is a convenient and relaxing way to start the day before exploring Phnom Penh, attending meetings, or enjoying the hotel facilities.
Yes, Plantation Urban Resort & Spa has two pool bars, including the Red Pool Bar, where guests can enjoy drinks and refreshments in a relaxed setting by the swimming pool. They are comfortable places to unwind during the day, enjoy the tropical garden atmosphere, or relax after sightseeing in Phnom Penh.
Yes, we can arrange airport transfers.
Payment can be made in cash directly to the driver.
Our driver will wait outside the terminal at Exit No. 2 and will be clearly identifiable with Plantation signage.
For detailed instructions and a visual guide to the meeting point, please refer to:
Please contact us should you require a larger vehicle.
At Plantation Urban Resort & Spa, we provide transportation services within Phnom Penh only. For travel outside the city, we can introduce you to international transport companies, as long-distance transfers require different vehicle setups, insurance coverage, and operating licenses to comply with local regulations.
Plantation Urban Resort & Spa is approximately 36 km from Phnom Penh Techo International Airport, the main airport serving Phnom Penh. Travel time is usually around 1 hour by car, depending on traffic and the time of day. Airport transfers can be arranged in advance for a smoother arrival experience.
Yes, we can help arrange tuk-tuk transportation within Phnom Penh. Tuk-tuks are a convenient way to visit nearby attractions, restaurants, markets, and riverside areas. Please speak with our team during your stay, and we will be happy to assist with local transport arrangements.
Yes, we can help arrange private tours in Phnom Penh. Our team can assist with transport and suggestions for visiting cultural attractions, markets, riverside areas, and other points of interest around the city. Please contact us or speak with reception during your stay so we can help organise a suitable itinerary.
Yes, parking is available at the hotel. If you plan to arrive by car, please contact our team in advance so we can advise you on the best parking arrangement. Availability may depend on the time of arrival and hotel occupancy.
Yes, we can help arrange transportation to local attractions in Phnom Penh. Many key places, including the Royal Palace, National Museum, riverside area, markets, and cultural sites, are easy to reach from the hotel. Our team can assist with tuk-tuks, cars, or other suitable transport options depending on your plans.
Yes, our team can arrange transportation around Phnom Penh, including tuk-tuks, cyclos, cars, and minivans. Whether you need a short transfer, a city visit, or transport for a group, we can help recommend the most suitable option. Please contact reception during your stay for assistance.
Common questions about hotel facilities, event spaces, and guest services.
Yes, Plantation Urban Resort & Spa offers various spaces suitable for business meetings and private events. Depending on the setup, our indoor spaces can accommodate up to 60 persons. For standing receptions and cocktail events, our garden can welcome up to 200 guests, offering a relaxed setting in central Phnom Penh.
Yes, massage treatments are available at Plantation Urban Resort & Spa. Guests can enjoy relaxing spa treatments during their stay, ideal after a day of sightseeing, business meetings, or travel. Please check the spa menu or contact our team to learn more about available treatments and appointment times.
Yes, Plantation Urban Resort & Spa has a fitness center for guests who would like to stay active during their visit. It is a convenient option for light exercise, daily workouts, or maintaining your routine while staying in central Phnom Penh. Please check with our team for access details and opening hours.
Plantation Urban Resort & Spa is centrally located in Phnom Penh, within walking distance of the Royal Palace, National Museum, and the riverside area. Many other attractions, restaurants, shops, and cultural sites can easily be reached by tuk-tuk or car, making the resort a convenient base for exploring the city.
Plantation Urban Resort & Spa is close to several major attractions in central Phnom Penh. Nearby places include the Royal Palace, Silver Pagoda, National Museum, riverside area, Wat Ounalom, and local cafés, restaurants, and cultural streets. Many attractions are within walking distance, while others can easily be reached by tuk-tuk or car.
Yes, Plantation Urban Resort & Spa is located very close to the Royal Palace. The hotel is within easy walking distance, making it a convenient choice for guests who want to explore Phnom Penh’s historic and cultural landmarks. The National Museum and riverside area are also nearby.
Yes, Phnom Penh riverside is within walking distance of Plantation Urban Resort & Spa. Guests can walk there to enjoy the riverfront atmosphere, cafés, restaurants, local life, and views along the Mekong rivers. Tuk-tuks are also easy to arrange for a short and comfortable ride.
Yes, there are many restaurants and cafés located near Plantation Urban Resort & Spa. Guests can find a variety of dining options in the surrounding area, including Khmer, Asian, Western, casual, and café-style choices. The hotel’s central location makes it easy to explore nearby dining spots on foot or by tuk-tuk.
Yes, Plantation Urban Resort & Spa is located in a quiet area of central Phnom Penh. Although the hotel is close to major attractions, restaurants, and cultural sites, the resort itself offers a peaceful garden atmosphere. It is a comfortable choice for guests who want convenience in the city while still enjoying a calm place to stay.
Information about romantic stays and special experiences in Phnom Penh.
Yes, honeymoon stays and romantic arrangements are available at Plantation Urban Resort & Spa. Our guest experience team can help organise special touches for your stay, depending on your preferences and availability. Please contact us in advance so we can assist with the details.
Yes, you can celebrate your wedding anniversary at Plantation Urban Resort & Spa. We have spaces available where you can host events, from private gatherings to special celebrations. For something more intimate, our guest experience team can help prepare your room with special arrangements based on your preferences. Please contact us in advance to discuss your requirements.
Yes, Plantation Urban Resort & Spa offers several dining options for romantic moments, from relaxed meals to more intimate dining experiences. If you have any special requests, our guest experience team can help guide you and arrange details based on availability. Please contact us in advance to discuss your preferences.
The Romantic Cabana Package is a private poolside setup for two at Plantation Urban Resort & Spa. It includes elegant flower decoration, a flower bouquet to take home, aphrodisiac pralines, romantic background music, and two glasses of sparkling wine as a welcome drink. Food and beverages can be ordered separately from La Pergola or the Pool Restaurant. The cabana setup is US$29, excluding food and beverage orders.
Yes, private dining experiences can be arranged at Plantation Urban Resort & Spa. Special arrangements are available through our Guest Experience team, depending on your preferences and availability. Please contact us in advance so we can help prepare the right setting for your occasion.
BOOK DIRECT
Book directly on our website to unlock exclusive discounts, complimentary upgrades and a personalised service.
We appreciate your contact and we are ready to assist you with any queries you may have.